Support Packs

Flexible and affordable managed support

All our VPS come standard as self-managed. But if you need extra support, you can have access to our experienced team of system administrators by purchasing a suitable support pack.

Free

£10/mo

£25/mo

STANDARD

SILVER

GOLD
Reboot Access
Initial VPS Setup
Root Access
Any Hardware Issues
Backup Restores £10/restore
Control Panel Support
Name Server Management
General System Administration
Site Migration
Proactive Monitoring
Security Hardening
Performance Optimization
Application Support

FAQ

What are support packs?

Support packs are flexible support subscriptions that transform your self-managed VPS into a fully managed VPS. This gives you full access to our level 3 engineers for server support, freeing your time to focus on what matters most, your business.

Is support available 24/7?

Our team is large enough to support our customers every hour of the day. We're always reachable and available to help. Our experienced support engineers provide 24/7/365 support including all major holidays.

In what support pack are migrations included?

Migration support is included from our silver plan and upwards.